Privacy Policy

Med Five Derma ("we," "our," or "the clinic") respects your privacy. This Privacy Policy explains how we collect, use, protect, and manage information when you visit our website, contact us, or communicate with us through WhatsApp.

Information we collect

We may collect information you choose to provide, including your name, telephone number, email address, appointment preferences, messages, and information relevant to your enquiry. WhatsApp may also provide technical message information such as timestamps and delivery status.

How we use information

• To respond to enquiries and provide customer support.
• To arrange, confirm, reschedule, or follow up on appointments.
• To provide information about dermatology, laser, skin, and aesthetic services.
• To operate and improve our website and communication services.
• To meet legal, regulatory, safety, and record-keeping obligations.

Health and sensitive information

Please avoid sending unnecessary medical or sensitive information through WhatsApp. If you choose to share health-related details, we use them only to respond to your enquiry, support appointment planning, or provide care as permitted by applicable law. WhatsApp is not an emergency service.

Sharing of information

We do not sell personal information. We may share limited information with service providers that help us operate communications, scheduling, hosting, and security, including Meta/WhatsApp and our automation providers, subject to appropriate safeguards. We may also disclose information when required by law or to protect patients, staff, or the public.

Data retention and security

We retain information only for as long as reasonably needed for the purposes described above, our clinical or legal obligations, and dispute prevention. We apply reasonable administrative and technical safeguards, but no internet service is completely secure.

Your choices and rights

You may request access to, correction of, or deletion of your personal information, subject to applicable legal and clinical record requirements. You may stop WhatsApp communication at any time by telling us or blocking the clinic account.

Cookies and third-party services

Our website and service providers may use essential cookies and similar technologies for security, functionality, and performance. Third-party services have their own privacy practices.

Children

Our online services are not directed to children. A parent or legal guardian should contact us regarding care for a minor.

Changes to this policy

We may update this policy when our services or legal obligations change. The latest version will appear on this page with its effective date.

Contact us

For privacy questions or requests, contact Med Five Derma at info@med5derma.com.